ONVYTAL doesn't run a patient-style account portal today — there's no login, because there's no ongoing medical record to manage yet. Here's how order tracking and support actually work right now.
Tracking is emailed as soon as your label is scanned, for orders confirmed before the 3:00 PM Chicago cut-off. Check the inbox used at checkout, including spam/promotions folders.
COAs are available on request per lot. Contact support with your order number and the product/lot in question — see our sourcing & safety standards for what's included.
For a wrong item, shipping damage, or a question about a pending order, contact support with your order number. See our shipping & returns policy for timelines and what qualifies.
Once the GLP-1 weight-loss program launches, this page will show your physician-review status, active prescription and refill schedule. That patient portal isn't live yet — see the program page for current status.